P.R. Laws tit. 25, § 1911
The following terms shall have the meaning indicated below, unless another meaning can be clearly construed from the context:
(a) Public safety agency.— Those agencies that offer services through the 9-1-1 emergency telephone number, including the Puerto Rico Police Department, the Puerto Rico Firefighters Corps, the Commonwealth Emergency Management and Disaster Administration Agency, the Department of the Family, the Medical Emergencies Corps of Puerto Rico, and any other Municipal Medical Emergency Program that voluntarily chooses to be considered as such and complies with the applicable laws and regulations.
(b) Public safety agent.— An official from any public safety agency that offers services through the 9-1-1 emergency telephone number.
(c) Participating agency.— Any government agency the executives of which constitute the Governing Board of the 9-1-1 Service.
(d) Board.— Is hereby understood to be the Governing Board of the 9-1-1 Service created in this chapter.
(e) Call Center.— It is understood to be the site where personnel, as well as telephone and information equipment are located and where 9-1-1 calls are directed for primary response and analysis of the nature of the emergency before said call is transferred to a public safety agency for the dispatch of service units. It is also the location where 3-1-1 Citizen Service Center calls are received and redirected to the appropriate agencies or instrumentalities.
(f) Call-answering center.— Refers to the site, within the public safety agencies’ jurisdiction, to which the Call-Receiving Center transfers the 9-1-1 calls with the pertinent information about the telephone number originating the call and its location, once the nature of the emergency and the agencies that shall assume the control of the calls for their attention and response are determined.
History —Dec. 22, 1994, No. 144, § 2; Aug. 3, 1995, No. 108, § 1; Jan. 5, 2002, No. 18, § 1; Jan. 8, 2004, No. 9, § 1; Oct. 7, 2009, No. 109, § 1; July 12, 2011, No. 126, § 1.