P.R. Laws tit. 3, § 1983
In order to comply with the provisions of this chapter, the Office of the Advocate for Patients Beneficiaries of the Health Reform shall have the following duties and functions:
(a) Guarantee medical care accessibility.
(b) Serve as facilitator so that medical services be available to every patient-beneficiary of the Health Reform in a more effective manner.
(c) Ensure that the medical services offered are of the highest quality and based on the needs of the patient, and guarantee that in rendering said services patients be treated with human dignity, fairness, and respect.
(d) Identify the most suitable means for responsibly and expeditiously handling the problems and complaints of the patients-beneficiaries of the Health Reform, pursuant to the regulations provided in § 1989 of this title. All these functions shall be interactive and must be carried out within a plan that guarantees the responsible use of the health services by patients as well as by all services providers and insurance companies.
History —Apr. 11, 2001, No. 11, § 4.