"Community mediation center", a community-based program of a private nonprofit or public agency organized for the resolution of disputes or for a public service, charitable or educational purpose, that provides direct access to free or low-cost mediation services at any stage of a conflict through trained community volunteers and involves community members in the governance of the center.
"Mediator", an impartial person who assists in the resolution of a conflict or dispute and meets the requirements of section 23C of chapter 233.
"Office", the office of dispute resolution at the University of Massachusetts at Boston established under section 46.
Mass. Gen. Laws ch. 75, § 47