The Department shall:
(1) help veterans and their dependents to receive promptly and regularly all of the benefits to which veterans or dependents are entitled under federal law;(2) help veterans and their dependents in: (i) preparing, in proper form, claims for benefits;(ii) presenting the claims to the appropriate governmental unit;(iii) trying to prevent and to relieve congestion in the processing of the claims; and(iv) obtaining and expediting action on the claims; and(3) on request, provide a veteran with a document certifying veteran status.