Section 8-409 - Failure to comply with subtitle; penalties(a) A telephone company or reseller may not fail or neglect to comply with this subtitle or with a regulation adopted under this subtitle.(b) For the purpose of enforcing the provisions of this subtitle, the Commission may: (1) exercise any of the powers conferred under this division against a telephone company or reseller; and(2) in the case of a complaint filed against a telephone company or reseller, order the telephone company or reseller to make reparations to the complaining party in accordance with § 8-405 of this subtitle.(c) In addition to any other available penalty, the Commission may assess directly, after an opportunity for hearing, an administrative penalty on a telephone company or reseller that violates the provisions of this subtitle, or a regulation adopted under this subtitle, or federal law or regulation on unauthorized changes to a customer's telephone company, reseller, or telecommunications service options, or to the person who bills the customer or the customer's billing arrangement.(d) The administrative penalty assessed under this section may not exceed $1,000 for each violation associated with a specific access line in the State.(e) In assessing an administrative penalty under this section, the Commission shall consider: (1) the nature, circumstances, extent, gravity, and number of violations;(2) the degree of culpability of the violator;(3) prior offenses and repeated violations of the violator; and(4) any other matter that the Commission considers appropriate and relevant.(f) An administrative penalty collected under this section shall be paid into the General Fund of the State.