Section 13-401 - Consumer's complaint(a) A consumer who is subjected to a violation of this title may file with the Division a written complaint which states:(1) The name and address of the person alleged to have committed the violation complained of;(2) The particulars of the violation; and(3) Any other information required by the Division.(b) After the filing of a complaint, the Division shall investigate the allegations to ascertain issues and facts. If appropriate, the Division shall refer a complaint to the Federal Trade Commission.(c) The Division may seek the cooperation of the licensing authorities and contracting departments of the State in connection with its investigation of a person who is licensed to do business in the State or who has a contractual relationship with the State.(d) If the Division determines that the complaint lacks reasonable grounds on which to base a violation of this subtitle, it may:(1) Dismiss the complaint; or(2) Conduct any further investigation it considers necessary.(e) This section does not prevent a consumer from:(1) Exercising any right or seeking any remedy to which he might otherwise be entitled; or(2) Filing a complaint with any other agency or court.Amended by 2018 Md. Laws, Ch. 515,Sec. 1, eff. 10/1/2018.