Section 127425 - [Effective 1/1/2025] Written policy defining standards and practices for collection of debt(a) A hospital shall not sell patient debt to a debt buyer, as defined in Section 1788.50 of the Civil Code, unless all of the following apply: (1) The hospital has found the patient ineligible for financial assistance or the patient has not responded to any attempts to bill or offer financial assistance for 180 days.(2) The hospital includes contractual language in the sales agreement in which the debt buyer agrees to return, and the hospital agrees to accept, any account in which the balance has been determined to be incorrect due to the availability of a third-party payer, including a health plan or government health coverage program, or the patient is eligible for charity care or financial assistance.(3) The debt buyer agrees to not resell or otherwise transfer the patient debt, except to the originating hospital or a tax-exempt organization described in Section 127444, or if the debt buyer is sold or merged with another entity.(4) The debt buyer agrees not to charge interest or fees on the patient debt.(5) The debt buyer is licensed as a debt collector by the Department of Financial Protection and Innovation.(b) A hospital shall have a written policy about when and under whose authority patient debt is advanced for collection, whether the collection activity is conducted by the hospital, an affiliate or subsidiary of the hospital, or by an external collection agency, or debt buyer.(c) A hospital shall establish a written policy defining standards and practices for the collection of debt, and shall obtain a written agreement from any agency that collects hospital receivables that it will adhere to the hospital's standards and scope of practices. This agreement shall require the affiliate, subsidiary, debt buyer, or external collection agency of the hospital that collects the debt to comply with the hospital's definition and application of a reasonable payment plan, as defined in subdivision (i) of Section 127400. The policy shall not conflict with other applicable laws and shall not be construed to create a joint venture between the hospital and the external entity, or otherwise to allow hospital governance of an external entity that collects hospital receivables. In determining the amount of a debt a hospital may seek to recover from patients who are eligible under the hospital's charity care policy or discount payment policy, the hospital may consider only income as limited by Section 127405.(d) At time of billing, a hospital shall provide a written summary consistent with Section 127410, which includes the same information concerning services and charges provided to all other patients who receive care at the hospital.(e) Before assigning a bill to collections, or selling patient debt to a debt buyer, a hospital shall send a patient a notice with all of the following information:(1) The date or dates of service of the bill that is being assigned to collections or sold.(2) The name of the entity the bill is being assigned or sold to.(3) A statement informing the patient how to obtain an itemized hospital bill from the hospital.(4) The name and plan type of the health coverage for the patient on record with the hospital at the time of services or a statement that the hospital does not have that information.(5) An application for the hospital's charity care and financial assistance.(6) The date or dates the patient was originally sent a notice about applying for financial assistance, the date or dates the patient was sent a financial assistance application, and, if applicable, the date a decision on the application was made.(f) A hospital, any assignee of the hospital, or other owner of the patient debt, including a collection agency or debt buyer, shall not do either of the following:(1) Report adverse information to a consumer credit reporting agency.(2) Commence civil action against the patient for nonpayment before 180 days after initial billing.(g) If a patient is attempting to qualify for eligibility under the hospital's charity care or discount payment policy and is attempting in good faith to settle an outstanding bill with the hospital by negotiating a reasonable payment plan or by making regular partial payments of a reasonable amount, the hospital shall not send the unpaid bill to any collection agency, debt buyer, or other assignee, unless that entity has agreed to comply with this article.(h)(1) The hospital or other assignee that is an affiliate or subsidiary of the hospital shall not, in dealing with patients eligible under the hospital's charity care or discount payment policies, use wage garnishments or liens on any real property as a means of collecting unpaid hospital bills.(2) A collection agency, debt buyer, or other assignee that is not a subsidiary or affiliate of the hospital shall not, in dealing with any patient under the hospital's charity care or discount payment policies, use as a means of collecting unpaid hospital bills, any of the following: (A) A wage garnishment, except by order of the court upon noticed motion, supported by a declaration filed by the movant identifying the basis for which it believes that the patient has the ability to make payments on the judgment under the wage garnishment, which the court shall consider in light of the size of the judgment and additional information provided by the patient before or at the hearing concerning the patient's ability to pay, including information about probable future medical expenses based on the current condition of the patient and other obligations of the patient.(B) Notice or conduct a sale of any real property owned, in part or completely, by the patient.(C) Liens on any real property.(3) This requirement does not preclude a hospital, collection agency, debt buyer, or other assignee from pursuing reimbursement and any enforcement remedy or remedies from third-party liability settlements, tortfeasors, or other legally responsible parties.(i) Extended payment plans offered by a hospital to assist patients eligible under the hospital's charity care policy, discount payment policy, or any other policy adopted by the hospital for assisting low-income patients with no insurance or high medical costs in settling outstanding past due hospital bills, shall be interest free. The hospital extended payment plan may be declared no longer operative after the patient's failure to make all consecutive payments due during a 90-day period. Before declaring the hospital extended payment plan no longer operative, the hospital, collection agency, debt buyer, or assignee shall make a reasonable attempt to contact the patient by telephone and, to give notice in writing, that the extended payment plan may become inoperative, and of the opportunity to renegotiate the extended payment plan. Before the hospital extended payment plan being declared inoperative, the hospital, collection agency, debt buyer, or assignee shall attempt to renegotiate the terms of the defaulted extended payment plan, if requested by the patient. The hospital, collection agency, debt buyer, or assignee shall not commence a civil action against the patient or responsible party for nonpayment before the time the extended payment plan is declared to be no longer operative. For purposes of this section, the notice and telephone call to the patient may be made to the last known telephone number and address of the patient.(j)(1) A hospital shall maintain all records relating to money owed to the hospital by a patient or a patient's guarantor for five years, including, but not limited to, all of the following:(A) Documents related to litigation filed by the hospital.(B) A contract and significant related records by which a hospital assigns or sells medical debt to a third party.(C) A list, updated at least annually, of every person, including the person's name and contact information, that meets at least one of the following criteria: (i) The person is a debt collector to whom the hospital sold or assigned a debt that a patient of the hospital owed the hospital.(ii) The person is retained by the hospital to pursue litigation for debts owed by patients on behalf of the hospital.(2) Any contract entered into by a hospital related to the assignment or sale of medical debt shall require the assignee or buyer and any subsequent assignee or buyer to maintain records related to litigation for five years.(3) For purposes of this subdivision, "debt collector" and "person" have the same meanings as defined in Section 1788.2 of the Civil Code.(k) This section does not diminish or eliminate any protections consumers have under existing federal and state debt collection laws, or any other consumer protections available under state or federal law. If the patient fails to make all consecutive payments for 90 days and fails to renegotiate a payment plan, this subdivision does not limit or alter the obligation of the patient to make payments on the obligation owing to the hospital pursuant to any contract or applicable statute from the date that the extended payment plan is declared no longer operative, as set forth in subdivision (i).Ca. Health and Saf. Code § 127425
Amended by Stats 2024 ch 520 (SB 1061),s 10.5, eff. 1/1/2025.Amended by Stats 2024 ch 511 (AB 2297),s 5, eff. 1/1/2025.Amended by Stats 2021 ch 473 (AB 1020),s 10, eff. 1/1/2022.Amended by Stats 2014 ch 758 (SB 1276),s 4, eff. 1/1/2015.Amended by Stats 2007 ch 347 (SB 350),s 3, eff. 1/1/2008.Amended by Stats 2007 ch 130 (AB 299),s 182, eff. 1/1/2008.Added by Stats 2006 ch 755 (AB 774),s 1, eff. 1/1/2007.This section is set out more than once due to postponed, multiple, or conflicting amendments.