085-1 Wyo. Code R. § 1-25

Current through April 27, 2019
Section 1-25 - Complaint Procedures

(a) Citizens have the right to offer their views at any point during the development and implementation of a Community Development Block Grant (CDBG) project. Any comments, suggestions, criticisms or complaints made by a citizen must be taken seriously and responded to promptly. Written complaints and grievances should be responded to within fifteen (15) working days of their receipt where practicable. Telephoned or oral complaints should also have a prompt response documented.

(b) When a citizen wishes to voice an opinion concerning a project, they should first voice their comments to the local government. If the local government is prompt with an adequate response the process usually ends at this point. A slow or inadequate response may result in the complaint being filed with the Wyoming Business Council, the governor, the U.S. Department of Housing and Urban Development, or a member of Wyoming's congressional delegation.

(c) The normal procedure, if a complaint is filed with any of the above referenced entities, is for the staff of the Wyoming Business Council to refer the complaint back to the local officials for a response. The Wyoming Business Council will not dictate the form or manner of the response to local officials, but will be available to advise the community regarding applicable federal and state requirements that may be at question. In all cases the final resolution of the complaint is the authority and responsibility of the local grant recipient. When the grant recipient has reached a decision as to whether or how the complaint is to be resolved, the Wyoming Business Council will communicate the local government's decision to the agency or office originally referred it to them for action.

(d) Records of all citizen comments, whether in the form of letters or written notes summarizing telephoned or oral comments, should be placed in the citizen participation file for the project, along with the community's letter of reply or notes indicating how the grant recipient responded to the comment. Federal regulations require that the project completion report prepared by the grantee for project closeout include a summary of each citizen comment regarding the project, along with an assessment of the comment and a description of any action taken in response to the comment.

085-1 Wyo. Code R. § 1-25