(a) Complaint Review and Investigation. - (i) All complaints against an outfitter or professional guide shall be filed with the Board in writing and shall provide at least the following information:
- (A) Name and address of licensee;
- (B) Name, address and telephone number of complainant;
- (C) Nature of alleged violations;
- (D) A short and concise statement of facts relating to the alleged violations; and
- (E) Signature of complainant.
- (ii) Complaints shall be investigated by the DC or the Board staff.
- (A) The DC and the Board's investigator are empowered to conduct a full and complete investigation of a scope necessary to determine whether or not the allegations in the complaint, or any other information discovered during the investigation, are sufficient enough to warrant a formal proceeding.
- (B) The DC and Board's investigator may review documents and interview the complainant and other witnesses. The committee shall interview the licensee only if the licensee voluntarily agrees.
- (C) Upon completing the investigation, the Board's investigator shall make a written report to the DC setting forth the facts discovered. The investigator may make a recommendation to the DC as to whether there is sufficient evidence to warrant a formal proceeding. The DC is not bound by the investigator's recommendation.
- (D) Investigation files of any complaint which is pending are confidential and not public record.
(b) Voluntary Surrender. A licensee may petition the Board in writing to voluntarily surrender their license. The Board shall hold an expedited hearing at its earliest convenience. The Board may accept or reject the petition for voluntary surrender and may consider whether the licensee is under investigation.
(c) Disciplinary Committee Action. Following investigation, the DC may: - (i) Recommend dismissal of the complaint;
- (ii) Recommend dismissal with issuance of a notice of warning or advisory letter;
- (iii) Recommend approval of a settlement agreement, which may include a reprimand, conditions, restrictions, non-renewal, suspension, voluntary surrender, other discipline or a combination thereof; or
- (iv) Recommend disciplinary action which may include a reprimand, conditions, restrictions, non-renewal, suspension, revocation, other discipline or a combination thereof.