Statutes, codes, and regulations
Wyoming Administrative Code
Agency 049 - Family Services, Dept. ofSubagency 0033 - Child Care Licensing
Chapter 2 - CERTIFICATION PROCESS
Section 2-10 - Complaints

049-2 Wyo. Code R. § 2-10

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Current through April 27, 2019
Section 2-10 - Complaints

(a) The Licensing Authority shall notify local Child Protective Services or the local law enforcement agency when it receives a complaint of child abuse or neglect involving a provider and/or director, or staff. Complaints concerning child abuse or neglect shall not be investigated by licensing authority staff.

(b) Complaints involving violations of child care licensing rules shall be investigated by the Licensing Authority. When appropriate, joint investigations shall be made with Child Protective Services workers, fire or health inspectors or law enforcement.

  • (i) Anonymous complaints shall be accepted; and
  • (ii) If complaints relate to non-licensing issues (i.e. rates charged and hours of operation), the complaint shall be rejected or referred when appropriate.

(c) The provider and/or director shall be notified in writing of the allegations made in the complaint.

(d) Upon completion of the investigation:

  • (i) The provider and/or director shall be notified in writing of the findings and any areas of non-compliance with rules;
  • (ii) What corrections shall be made and a date by which compliance shall be expected;
  • (iii) Who is responsible for the correction;
  • (iv) What was done or will be done to correct the problem;
  • (v) The Licenser may monitor to ensure that the situation does not develop again; and
  • (vi) An appropriate date, not to exceed 14 days from the date of the notice, for the correction of all issues of non-compliance.

(e) The Department shall review, within 14 days after receipt, the program's Corrective Action Plan and schedule. At that time, the Department shall;

  • (i) Approve the proposed Corrective Action Plan and completion schedule; or
  • (ii) Modify and approve a Corrective Action Plan and completion schedule; or
  • (iii) Disapprove the Corrective Action Plan and completion schedule and revoke or suspend the prior certification of the program pursuant to Chapter 3 of these Rules.

(f) When the Department approves a proposed or modified Corrective Action Plan and completion schedule for achieving full compliance, the Department may grant certification.

049-2 Wyo. Code R. § 2-10

Adopted, Eff. 10/7/2016.