Section 8-7 - Grievance Procedure (a) The written grievance procedure shall establish a system of reviewing complaints and allegations of residents right violations to include, but not limited to: - (i) Resident method to voice grievances;
- (ii) Documentation of the provider's response to verbal and written resident grievances;
- (iii) List of agencies, with address and telephone numbers for residents to contact if grievances are not addressed satisfactorily (e.g. State Long Term Care Ombudsman); and
- (iv) Written reports of the grievances and resolutions shall be provided to the Department Director's designee, which is the Licensing Division, within ten (10) days after the grievance is filed.