023-4 Wyo. Code R. § 4-6

Current through April 27, 2019

Section 4-6 - Information to Applicants and Customers

(a) The Company shall provide access to information relating to its telecommunications services and prices, accept and process applications for service, explain charges on customers' bills, adjust charges made in error and generally provide assistance to its customers.

(b) The Company shall provide customers the following information:

• (i) Price schedules and terms and conditions of telecommunications service applicable to the service being requested;

• (ii) Maps for each local exchange area's price zones and boundaries in sufficient size and detail to determine customers' mileage and zone charges;

• (iii) Information about the availability of telecommunications services at customer-specified locations and public information concerning plans for major service changes in the area; and

• (iv) Information pertaining to telecommunications services and prices as proposed in pending price schedule filings.

(c) Companies posting prices, telecommunications services and information online through a website shall provide the Commission with a current Uniform Resource Locator (URL) for each location where such information is posted.

023-4 Wyo. Code R. § 4-6

Adopted, Eff. 3/21/2016.

Amended, Eff. 4/16/2018.