023-4 Wyo. Code R. § 4-4

Current through April 27, 2019

Section 4-4 - Service Interruptions

(a) Companies shall make all reasonable efforts to avoid interruptions of telecommunications service and, when interruptions occur, shall re-establish service in a timely and safe manner.

(b) Companies shall notify the Commission of all planned major telecommunications service interruptions, defined per tariff, at least 48 hours in advance, except in emergencies. Companies shall make reasonable efforts to provide affected customers two business days' notice of a planned service interruption.

(c) Local access line telecommunications service interruptions affecting public safety or which apparently will result in prolonged and serious loss of service to a significant number of a Company's customers shall be reported to the Commission by contacting, within two hours of onset of the event, the Commission's Service Interruption Reporting Telephone number (SIRT). A Company shall follow up any incident reported to the SIRT with an email report within 24 hours of the initial SIRT notification or as otherwise directed by the Commission. Reports to the Commission shall include, but not be limited to:

(i) Location and geographic extent;

(ii) Damage assessment;

(iii) Date and time the telecommunications service interruption began;

(iv) Number of customers or individuals affected;

(v) Cause;

(vi) Estimated time of telecommunications service restoration and basis for estimate;

(vii) Efforts being undertaken to restore telecommunications service;

(viii) Efforts being undertaken to assist affected individuals;

(ix) Other governmental agencies notified;

(x) Contact information for reporting individual(s);

(xi) If the event is ongoing, the time interval until the Commission will be updated; and

(xii) Any other information that may be necessary to assess threats or damage.

(d) Any outage report filed with the FCC shall be simultaneously provided to the Commission.

(e) Companies shall submit a written, confidential list of contact names and telephone numbers to be used when a telecommunications service interruption occurs. The list shall:

(i) Be resubmitted each January and July, whether or not the contact person(s) have changed since the last submittal;

(ii) Be updated as soon as a contact changes;

(iii) Include contact information with individuals who are knowledgeable about telecommunications service interruptions, the estimated duration and the possible causes of service interruptions; and

(iv) Include contact information to communicate with the individual(s) who are available to confer with the Commission at all times.

023-4 Wyo. Code R. § 4-4

Adopted, Eff. 3/21/2016.

Amended, Eff. 4/16/2018.