Current through Register Vol. XLI, No. 50, December 13, 2024
Section 4-5-5 - Disposition of Complaints5.1. Any person, firm, corporation, member of the Board, or public officer may make a complaint to the Board which charges a chiropractor with a violation of W. Va. Code '30-16-11 or the Legislative Rule 4CSR1-13. The Board may provide a form for that purpose, but a complaint may be filed in any written form. In addition to describing the alleged violation which prompted the complaint, the complaint must contain the following:5.1.1. The name and address of the chiropractor against whom the complaint is lodged;5.1.3. The name of any person who may have treated the patient after the alleged incident; and,5.1.4. The name of any health care institution in which the patient was an inpatient or outpatient after or during the alleged incident.5.2. A complaint against a chiropractor will allege that such person has been convicted of a felony or is in his or her professional capacity, engaging in conduct, practices or acts constituting professional negligence or a willful departure from accepted standards of professional conduct in violation of W. Va. Code '30-16-11 or the Legislative Rule 4CSR1-13.5.3. Complainants are immune from liability for the allegations contained in their complaints filed with the Board unless the complaint is filed in bad faith or for a malicious purpose.5.4. The Board will maintain a complaint log which records the receipt of each complaint, its nature and its disposition.5.5. The Board will maintain a separate file on each complaint received, and each file will have a number assigned to it.5.6. Upon receipt of a complaint, the Board will issue one of the following acknowledgments to the complainant: 5.6.1. That the matter will be reviewed by the Board;5.6.2. That the complaint is outside the jurisdiction of the Board, with suggestions as to how the complainant might best obtain a resolution of his or her problem; or,5.6.3. That more information will be required in order to adequately review the individual complaint.5.7. The Board will send a copy of the complaint, including any supportive documentation, by certified mail to the chiropractor in question for his or her written comment, and he or she must submit a written response to the Board within thirty (30) days of the date of the correspondence, or waive the right to do so.5.8. Requests for comment on complaints sent to the chiropractor or applicants will be considered properly served when sent to their last known address. It is the responsibility of the chiropractor or applicants to keep the Board informed of his or her current address.5.9. Upon receipt of a chiropractor=s comments in response to a complaint, the Board will promptly send a copy of the response, including any supporting documentation, to the complainant.5.10. After receipt and review of a complaint, unless the complaint is determined to fall within the provisions of subdivision 5.6.2 of this rule, the Board will conduct or authorize any reasonable inquiry or investigation it considers necessary to determine the truth and the validity of the allegations in the complaint. The review of complaints and any view or investigation may, at the discretion of the Board, be assigned to a committee of the Board.5.11. At any point in its investigation of a complaint the Board may, at its discretion, assign the matter to an investigative officer for review and investigation.5.12. Upon receipt of a complaint, the investigative officer must, within sixty (60) days, review and investigate the complaint and provide the Board with a report. The report must include a statement of the allegations, a statement of facts, and an analysis of the complaint including a description of the care provided, the records reviewed and a statement of the investigative officer=s findings and recommendations. The investigative officer will, upon request, be afforded an opportunity to have an investigation interview with the licensee or applicant in question or other involved parties. A report of the investigation interview will be placed in the investigation file.5.13. To facilitate the disposition of a complaint, the Board or the committee may request any person to attend an informal conference, or to appear at a regular meeting of the Board, at any time prior to the Board entering any order with respect to the complaint. The Board or the committee must give notice of the conference. The notice must include a statement of issues to be informally discussed. Statements made at a conference may not be introduced at any subsequent hearing on the merits without the consent of all parties to the hearing. Failure to attend a conference will not prejudice any party to the case.5.14. The Board, its president, the investigating committee or chairperson may issue subpoenas and subpoenas duces tecum to complete the Board=s investigation and to determine the truth or validity of complaints. The investigative officer may request the Board or its president to issue a subpoena or subpoena duces tecum. Any subpoena request must be accompanied by a brief statement explaining the need for the subpoena.5.15. At any point in the course of an investigation or inquiry into a complaint, the Board may determine that there is not and will not be sufficient evidence to warrant further proceedings, or that the complaint fails to allege misconduct for which a chiropractor may be sanctioned by the Board: Any review or investigation of a complaint assigned to a committee or an investigative officer. The committee or investigative officer will make their respective findings and recommendations to the Board prior to the Board dismissing the complaint.