W. Va. Code R. § 171-2-7
Any person becoming cognizant of the violation of any statute, rule or regulation in effect in this State pertinent to the control and regulation of aeronautics may file a complaint with the Commission. Such complaints may be made by letter or other writing. No particular form for such complaint is prescribed, but in substance, the complaint should contain a brief statement of the violation, the name and address of the complainant, and the correct name and address of the complainant, and the correct name of the person against whom the complaint is made. Upon receipt and filing of such complaint, the Commission may, if the nature of the complaint warrants, take up with the respondent by correspondence the matter presented in an endeavor to bring about satisfactory adjustment of the complaint without a hearing by the Commission. In the event such adjustment cannot be made, the Commission may, in its discretion, conduct an investigation and thereafter set the matter for hearing or at its election may set the matter for hearing without further investigation.
W. Va. Code R. § 171-2-7