W. Va. Code R. § 150-35-6

Current through Register Vol. XLI, No. 50, December 13, 2024

Section 150-35-6 - Customer User Agreement and educational outreach

6.1. User Agreement required. -- Any provider of Innovative, Alternative Sewage Disposal Service shall require all new customers to sign a User Agreement accepting for at least 10 years the type of Innovative, Alternative Sewage Disposal Service to be provided and the method by which billing will occur. If the facilities include on-site treatment of effluent, the User Agreement shall define all of the requirements and responsibilities of the customer with the appropriate charges noted. The User Agreement shall be recorded in the real property records at the Court House in the County in which the customer property is located.

6.2. Educational outreach required. -- Any provider of Innovative, Alternative Sewage Disposal Service that files a certificate of public convenience and necessity application for facilities to provide such service must submit a customer education and outreach plan as a part of the certificate application.

6.3. Customer education and outreach plan requirements. -- The customer education and outreach plan must include, at least, the following:

6.3.a. If septic tanks are a component of the collection and treatment system, an outlined method for disseminating information regarding septic system maintenance, prohibited waste stream discharges and customer responsibilities. The plan should clearly define the charges that the sewer utility will assess if a customer fails to follow the tank maintenance requirements. The plan also should clearly delineate septic tank ownership and maintenance responsibilities (including regular pumping of tanks and associated costs) and the replacement schedule. If existing septic tanks are to be incorporated into the new collection and treatment system, and a cost-sharing arrangement is to be implemented for tank and/or onsite system maintenance activities, the education and outreach plan must provide a complete detail of related costs and responsibilities.

6.3.b. The education and outreach plan information shall be presented to the customer when the customer applies for Innovative, Alternative Sewage Disposal Service.

6.3.c. Customer outreach and education will occur thereafter at least every 2 years.

6.3.d. The customer education and outreach plan and all related information must be available at the sewer utility's business office during normal business hours.

W. Va. Code R. § 150-35-6