W. Va. Code R. § 150-26-12

Current through Register Vol. XLI, No. 50, December 13, 2024

Section 150-26-12 - Charges for Disconnection and Downgrades

12.1. Notwithstanding any franchise agreement provision to the contrary, after the effective date of this rule no cable system shall charge a subscriber any fee for the disconnection of cable service.

12.2. Unless contrary to federal law or otherwise specifically provided for in an existing franchise agreement, after the effective date of this rule no cable system shall charge a subscriber any fee for changing to a less expensive cable service tier except where:

12.2.1. The downgrade charge is applied only to subscribers who have not been subject to a rate increase within the proceeding thirty (30) days; and

12.2.2. The downgrade charge does not exceed the lesser of the actual out of pocket cost to perform the downgrade or the usual connection fee for new subscribers charged by the cable system. In no event shall the downgrade charge exceed fifty dollars ($50).

12.3. Where a subscriber seeks to switch and substitute one or more premium channels with a less expensive premium channel or group of premium channels, this change in service shall not be considered a downgrade subject to this rule, and, the cable operator may charge a reasonable fee for this change in service.

W. Va. Code R. § 150-26-12