W. Va. Code R. § 114-96-3

Current through Register Vol. XLI, No. 50, December 13, 2024

Section 114-96-3 - Grievance Reporting and Recordkeeping Requirements

3.1. An issuer shall maintain written records to document all grievances received, including the notices and claims associated with the grievances.

3.1.a. The records of all grievances initiated in each calendar year shall be arranged in a separate register, the contents and form of which shall be prescribed by the Commissioner.

3.1.b. The records shall be retained for the longer of five years or until the Commissioner has adopted a final report of an examination that contains a review of the register for that calendar year.

3.1.c. The issuer shall make the records available for examination by the Commissioner and such other persons designated by the Commissioner.

3.2. An issuer shall annually submit to the Commissioner, at such time and in a format prescribed by the Commissioner, a report containing a compilation and analysis of the grievances filed, their disposition and their underlying causes.

W. Va. Code R. § 114-96-3