Statutes, codes, and regulations
Washington Administrative Code
Title 480 - Utilities and Transportation CommissionChapter 480-15 - Household goods carriersPart 5 - CARRIER'S RESPONSIBILITIES TO SHIPPERS
Part 5.5 - Complaint and Claim Procedures
Section 480-15-800 - Customer complaints and claims

Wash. Admin. Code § 480-15-800

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Current through Register Vol. 24-23, December 1, 2024
Section 480-15-800 - Customer complaints and claims

If a customer is not satisfied with the carrier's service:

(1) The carrier must provide the customer with all information and forms necessary to file a complaint or claim.
(2) The customer must file any and all claims for loss or damage within nine months from the actual delivery date. In the case of failure to make delivery, the claim must be filed within nine months after the originally scheduled delivery date.
(3) Claims must contain sufficient information to identify the property involved. A copy of the bill of lading must accompany the claim.
(4) The customer must pay all proper charges for the move prior to filing a claim for loss or dam

Wash. Admin. Code § 480-15-800

Statutory Authority: RCW 80.01.040, 80.04.160, 81.04.250, 81.28.040, 81.80.120, 81.80.130 and 81.80.290. 08-02-049 (Docket TV-070466, General Order R-547), § 480-15-800, filed 12/27/07, effective 1/27/08. Statutory Authority: RCW 81.04.160 and 80.01.040. 99-01-077 (Order R-454, Docket No. TV-971477), § 480-15-800, filed 12/15/98, effective 1/15/99.