Section 388-891A-0220 - What is the client assistance program (CAP)?(1) The client assistance program (CAP) is a program independent of DVR that offers information and advocacy regarding your rights as a DVR customer and offers assistance to help you receive services.(2) You may ask for help or information from CAP at any time during the rehabilitation process by asking a DVR staff person for information about how to contact CAP, by calling or texting CAP at 206-849-2939, or by accessing the CAP website at http://www.washingtoncap.org.(3) A CAP representative may represent you with DVR if a disagreement occurs that you cannot resolve on your own. CAP attempts to resolve disagreements informally through discussions with the DVR employee(s) involved as a first step. If informal efforts are not successful, CAP may represent you in mediation and in a fair hearing.(4) CAP services are available at no cost to you.Wash. Admin. Code § 388-891A-0220
Adopted by WSR 18-12-035, Filed 5/29/2018, effective 6/30/2018Amended by WSR 21-20-135, Filed 10/6/2021, effective 11/6/2021