Wash. Admin. Code § 388-818-0350

Current through Register Vol. 24-23, December 1, 2024

Section 388-818-0350 - What may a client do when dissatisfied with relay services?

(1) ODHH must ensure that clients have access to customer services for the relay service provider or an opportunity to resolve quality of service issues with TRS regarding:

(a) Any problems with the relay service; and/or

(b) Dissatisfaction with explanations given for any relay service problems.

(2) To assist dissatisfied clients, the ODHH compliance officer must provide names and telephone numbers for customer support.

Wash. Admin. Code § 388-818-0350

Statutory Authority: RCW 43.20A.725, 43.20A.720, 2001 c 210. 03-05-100, § 388-818-0350, filed 2/19/03, effective 3/22/03.