Section 246-329-180 - Quality improvementThe purpose of this section is to ensure that performance improvement activities of clinical staff result in continuous improvement of client health outcomes.
Each childbirth center licensee must maintain a quality improvement program to assure the quality of care and services provided that includes, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services;(2) A method to identify, monitor and evaluate:(b) Referral, transfer, consultation, and transport experience and plans; and(c) Complications of pregnancy, labor and postpartum; and(d) Other aspects of services which affect quality care.(3) A method to identify, evaluate, monitor and correct problems identified by clients, families, clinical staff, volunteers, students or consultants.(4) A method to identify, evaluate, monitor and correct problems associated with events reported to the department in WAC 246-329-045(3)(a) through (l) and (4)(a) and (b) as required by chapter 70.56 RCW.(5) A method to monitor, evaluate and modify as needed corrective actions taken.(6) A system to assess client satisfaction.Wash. Admin. Code § 246-329-180
Statutory Authority: Chapter 18.46 RCW and RCW 43.70.040. 07-07-075, § 246-329-180, filed 3/16/07, effective 4/16/07.