Section R500-2-5 - Conducting an Investigation(1) The office shall contact the complainant within three business days of receiving a properly filed complaint.(2) The ombudsman's investigation of a complaint may include one or more of the following:(a) a referral to a governmental entity or other services;(b) the collection of facts, information, or documentation;(c) holding an investigatory hearing; or(d) an inspection of the premises of the person named in the complaint.(4) The office will complete the investigation within 180 days from the date of filing the complaint, taking into consideration extenuating circumstances such as the complexity of the case.(5) The office shall notify the complainant upon the completion of the investigation.(6) The complainant may appeal the result of the investigation by submitting a request to the division director within 30 days of receiving the results of the investigation.(7) The office investigative hearing is not an adjudicative proceeding. The Utah Rules of Civil Procedure and the Utah Rules of Evidence do not apply. No written decision will be issued and the ombudsman's determinations may not be appealed.(8) The ombudsman may decline to investigate a complaint. If the ombudsman declines to investigate a complaint, the ombudsman shall notify the complainant and the division of the declination and reason.Utah Admin. Code R500-2-5
Adopted by Utah State Bulletin Number 2024-05, effective 2/22/2024