Section 51.4 - Complaint Review and Reporting(a) The Department will maintain records of all complaints received in accordance with its retention policy. Such records will include the information required by Finance Code § RSA 13.011.(b) At least quarterly, a senior member of the Department's division for consumer assistance or other qualified employee designated by the Commissioner will review a sample of complaints closed administratively due to lack of jurisdiction, lack of a violation, or for evidentiary reasons.(c) At least quarterly, the Department will submit to the Finance Commission of Texas a report of the sources, subjects, types, and dispositions of complaint activity during the preceding period.(d) The Department will make available on its website information describing procedures for complaint receipt, investigation, and disposition.7 Tex. Admin. Code § 51.4
The provisions of this §51.4 adopted to be effective January 1, 1976; amended to be effective May 6, 1986, 11 TexReg 1872; amended to be effective March 8, 2012, 37 TexReg 1499; Amended by Texas Register, Volume 41, Number 18, April 29, 2016, TexReg 3102, eff. 5/5/2016; Adopted by Texas Register, Volume 47, Number 27, July 8, 2022, TexReg 3963, eff. 7/14/2022