Section 51.1 - DefinitionsThe following terms, when used in this subchapter, have the following meanings, unless the context clearly indicates otherwise.
(1) "Commissioner" means the Savings and Mortgage Lending Commissioner appointed under Finance Code Chapter 13.(2) "Complainant" means a person who files a complaint with the Department.(3) "Complaint" means a signed, written communication received by the Department's division for consumer assistance that expresses dissatisfaction with a transaction or alleges wrongful conduct. The Department will collect the following items and information regarding a complaint, if available: (A) the complainant's name and contact information;(B) the name of the entity or individual against whom the complaint is submitted;(C) the date and place of the alleged misconduct, violation, or transaction;(D) a description of the facts or conduct alleged to violate applicable statutes or rules; and(E) any written documentation supporting the complaint.(4) "Department" means the Department of Savings and Mortgage Lending.(5) "Inquiry" means a written communication received by the Department's division for consumer assistance that is not a complaint.7 Tex. Admin. Code § 51.1
The provisions of this §51.1 adopted to be effective January 1, 1976; amended to be effective September 20, 1985, 10 TexReg 3428; amended to be effective May 6, 1986, 11 TexReg 1872; amended to be effective January 6, 2011, 35 TexReg 11851; amended to be effective March 8, 2012, 37 TexReg 1499; Amended by Texas Register, Volume 41, Number 18, April 29, 2016, TexReg 3102, eff. 5/5/2016; Adopted by Texas Register, Volume 47, Number 27, July 8, 2022, TexReg 3963, eff. 7/14/2022