Section 3.25 - Complaint Resolution(a) Review. The department will promptly review a complaint filed under § 3.23 of this subchapter (relating to Filing a Complaint) and will make every reasonable effort to resolve the matter consistent with applicable law.(b) Resolution. After reviewing the complaint the department will determine:(1) the action that the department plans to take, or that action has been taken, to address the matter that is the subject of the complaint; or(2) that the department will take no action on the matter.(c) Department response.(1) The department will provide to a person who files a complaint under § 3.23 of this subchapter an oral, written, or electronic response that sets out the department's determination under subsection (b) of this section. If the department determines that it will take no action, the response will provide the reasons that determination was made.(2) If the department does not provide a response under paragraph (1) of this subsection within 90 days after the date the complaint was received by the department, the department periodically will notify the complainant of the status of the complaint until it is resolved. A complaint is considered to be resolved when the department informs the complainant of the department's determination under subsection (b) of this section.43 Tex. Admin. Code § 3.25
The provisions of this §3.25 adopted to be effective February 16, 2012, 37 TexReg 715