Section 850.63 - Informal Dispute Resolution(a) The Agency shall provide an opportunity for informal resolution of an appeal.(b) Informal resolution may include, but is not limited to: (1) informal meetings with VR counselors or their supervisors;(2) second reviews of the case file and case decisions by VR management;(3) telephone calls to or conference calls that include the affected parties; or (4) written explanations or summaries of the policies, laws, or regulations involved in the complaint.(c) If the informal resolution procedure results in a final agreement between the parties, no hearing shall be held.(d) If no final informal resolution is reached, the Agency shall provide an opportunity for a hearing to resolve an appeal.(e) Either a final agreement resulting from informal resolution or a hearing and impartial hearing officer decision shall be completed within 60 calendar days of the original filing of the appeal, unless the parties agree to a specific extension of time.40 Tex. Admin. Code § 850.63
The provisions of this §850.63 adopted to be effective March 12, 2012, 37 TexReg 1706; amended to be effective December 31, 2012, 37 TexReg 9785; duplicated effective September 1, 2016, as published in the Texas Register September 2, 2016, 41 TexReg 6773; Adopted by Texas Register, Volume 44, Number 19, May 10, 2019, TexReg 2370, eff. 5/13/2019