Section 427.405 - Policy Regarding Complaints(a) Complaints. The entity shall: (1) Submit a written grievance procedure designed to resolve disputes between current and former students and the school for commission approval;(2) Provide a copy of the grievance procedure to each student and maintain proof of such delivery;(3) Maintain records regarding grievance filings and resolutions; and(4) Diligently work to resolve all complaints at the local school level.(b) Investigations. (1) The commission may investigate a complaint about an entity and may determine the extent of investigation needed by considering various factors, such as:(A) the seriousness of the alleged violation;(B) the source of the complaint;(C) the school's history of compliance and complaints;(D) the timeliness of the complaint; and(E) any other reasonable matter deemed appropriate.(2) The commission may require documentation or other evidence of the violation before initiating a complaint investigation.37 Tex. Admin. Code § 427.405
The provisions of this §427.405 adopted to be effective May 9, 2007, 32 TexReg 2476; Amended by Texas Register, Volume 43, Number 19, May 11, 2018, TexReg 3104, eff. 5/20/2018