Section 87.513 - Intake of Contacts(a) A contact received by postal mail, fax, or online submission is uploaded to the HEART system and assigned to available IDDO staff for action within one business day of receipt.(b) A call received by IDDO staff is immediately entered in the HEART system.(c) When IDDO staff begin to review a contact, they take the following actions:(1) notify the individuals with IDD, their LARs, or their program providers of IDDO's roles and responsibilities;(2) explain any referrals to other HHS staff or external organizations that are recommended;(3) explain the IDDO complaint resolution process;(4) clarify the preferred method and timeline of follow-up communications; and(5) provide an estimated timeline in which a response can be expected.26 Tex. Admin. Code § 87.513
Adopted by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8274, eff. 12/21/2022