Section 87.417 - Follow-up with Consumers(a) OBH staff follow-up with a consumer or the consumer's LAR within five business days of the date of receipt of a contact, and then at least every ten business days thereafter, until the contact is closed.(b) If the consumer provides consent, OBH staff also follow-up with the consumer's health care provider.26 Tex. Admin. Code § 87.417
Adopted by Texas Register, Volume 44, Number 02, January 11, 2019, TexReg 261, eff. 1/10/2019; Amended by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8274, eff. 12/21/2022