Section 87.217 - Follow-Up with Consumers(a) OMCAT staff follow-up with a consumer or the consumer's LAR within five business days of the date of receipt of the contact, and then at least every ten business days thereafter, until the contact is closed.(b) If the consumer provides consent, OO staff also follow-up with the consumer's health care provider.26 Tex. Admin. Code § 87.217
Adopted by Texas Register, Volume 44, Number 02, January 11, 2019, TexReg 259, eff. 1/10/2019; Amended by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8274, eff. 12/21/2022