26 Tex. Admin. Code § 87.213

Current through Reg. 49, No. 49; December 6, 2024
Section 87.213 - Intake of Contacts
(a) A contact received through an online submission is automatically loaded in the HEART system and assigned to available OMCAT staff for action.
(b) A contact received by postal mail, fax, or email is uploaded to the HEART system and assigned to available OMCAT staff for action within one business day of receipt.
(c) A call received by OMCAT staff is immediately entered in the HEART system.
(d) When OMCAT staff begin to review a contact, they take the following actions:
(1) notify the consumer, the consumer's LAR, or a health care provider of OMCAT's roles and responsibilities;
(2) explain any referrals to other HHS staff or external organizations that are recommended;
(3) explain the OMCAT complaint resolution process;
(4) clarify the preferred method and timeline of follow-up communications; and
(5) provide an estimated timeline in which a response can be expected.

26 Tex. Admin. Code § 87.213

Adopted by Texas Register, Volume 44, Number 02, January 11, 2019, TexReg 259, eff. 1/10/2019; Amended by Texas Register, Volume 47, Number 50, December 16, 2022, TexReg 8274, eff. 12/21/2022