Section 550.904 - Investigations of a Complaint and Grievance(a) HHSC investigates a complaint of non-compliance with THSC Chapter 248A or this chapter regarding:(1) treatment or care that was furnished at a center;(2) treatment or care that a center failed to furnish; or(3) a lack of respect for a minor's property by anyone furnishing services at the center.(b) A center must adopt and enforce a written policy relating to the center's procedures for prompt investigation of complaints, grievances, and reports of abuse, neglect, and exploitation.(c) A center must: (1) acknowledge receipt of a complaint or grievance;(2) document receipt of a complaint or grievance;(3) initiate an investigation no later than 10 days after a center receives a complaint or grievance; and(4) document all components of an investigation.(d) A center must retain all investigation documentation for a minimum of three years from the date a complaint or grievance was received.(e) A center must not retaliate against a person for filing a complaint, presenting a grievance, or providing in good faith information relating to services provided by a center.(1) A center may not retaliate against a minor or a minor's parent for filing a complaint, presenting a grievance, or providing, in good faith, information relating to services provided at the center.(2) A center is not prohibited from terminating an employee for a reason other than retaliation.(f) A center must not discharge or otherwise retaliate against a minor or a minor's parent for presenting a complaint or grievance against a center.26 Tex. Admin. Code § 550.904
The provisions of this §550.904 adopted to be effective September 1, 2014, 39 TexReg 6569; Transferred from Title 40, Chapter 15 by Texas Register, Volume 44, Number 15, April 12, 2019, TexReg 1875, eff. 5/1/2019; Amended by Texas Register, Volume 49, Number 39, September 27, 2024, TexReg 7932, eff. 10/16/2024