Section 4.316 - Complaint ResolutionInstitutions operating under SARA shall make their resolution policies and procedures readily available to students taking courses under SARA provisions.
(1) Complaints against an institution operating under SARA must first go through the institution's own procedures for resolution grievances.(2) If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complainant may appeal, within two years of the incident, to the board.(3) Coordinating Board staff will review the appeal, determine a resolution to the appeal, and notify the complainant and the institution of the decision.19 Tex. Admin. Code § 4.316
Adopted by Texas Register, Volume 40, Number 47, November 20, 2015, TexReg 8204, eff. 11/25/2015