S.D. Admin. R. 67:61:06:04
Each agency shall have policies and procedures for receiving, considering, and responding to client grievances.
The agency shall provide the client and the client's parent or guardian, a copy of the policies and procedures, in writing or in an accessible format, during intake services. The grievance procedure must be posted in a place accessible to a client and a copy must be available in locations where a client can access the grievance procedure, without making a request to agency staff. The policies and procedures must be available to a former client, upon request.
The policies and procedures must include the ability to appeal the agency's decision regarding ineligibility or the termination of services to the department, as provided in § 67:61:06:05, and must include the telephone number and address of the department.
S.D. Admin. R. 67:61:06:04
General Authority: SDCL 1-36-25, 34-20A-27.
Law Implemented: SDCL 1-36-25, 34-20A-27(3).