S.D. Admin. R. 67:16:25:04.07
If the department receives a complaint concerning the condition of a vehicle used to transport recipients or the vehicle's equipment, the department may inspect or provide for an inspection of the vehicle. The inspection may be unannounced.
If it is determined that the vehicle is in need of repairs, the department shall provide a written notice to the provider detailing the needed repairs or maintenance. The vehicle may not be used to transport recipients until after the repairs are made and the provider has sent written verification to the department that the repairs were made.
Failure to permit an inspection results in the immediate termination of the provider's contract with the department.
If a provider receives a complaint against a driver or an attendant, the provider must investigate the complaint and attempt to resolve the issue. The provider must prepare and maintain a written report that contains a description of the complaint, the results of the investigation, and the resulting action taken, if any.
S.D. Admin. R. 67:16:25:04.07
General Authority: SDCL 28-6-1(2)(4).
Law Implemented: SDCL 28-6-1(2)(4).