If an insurer determines that the benefit trigger of a long-term care insurance policy has not been met, the insurer shall provide a clear, written notice to the insured and the insured's authorized representative, if applicable, of all of the following:
(1) The reason that the insurer determined that the insured's benefit trigger has not been met;(2) The insured's right to internal appeal in accordance with § 20:06:21:89, and the right to submit new or additional information relating to the benefit trigger denial with the appeal request; and(3) The insured's right, after exhaustion of the insurer's internal appeal process, to have the benefit trigger determination reviewed under the independent review process in accordance with §§ 20:06:21:91 to 20:06:21:100, inclusive.S.D. Admin. R. 20:06:21:88
36 SDR 209, effective 7/1/2010.General Authority: SDCL 58-17B-4.
Law Implemented: SDCL 58-17B-4.