Statutes, codes, and regulations
South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSIONArticle 6 - TELECOMMUNICATIONS UTILITIES
Subarticle 6 - STANDARDS AND QUALITY OF SERVICE
Section 103-663.7 - Customer Out of Service Trouble Clearing Time

S.C. Code Regs. § § 103-663.7

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Current through Register Vol. 48, No. 11, November 22, 2024
Section 103-663.7 - Customer Out of Service Trouble Clearing Time

Provisions shall be made to normally clear all out of service troubles within twenty-four hours of the reported time to the telephone utility, excluding weekends and holidays, unless the customer agrees to another arrangement. The out of service trouble clearing time objectives for telephone utilities is 85% within 24 hours.

S.C. Code Regs. § 103-663.7

Amended by State Register Volume 10, Issue No. 6, eff June 27, 1986; State Register Volume 14, Issue No. 3, eff March 23, 1990; State Register Volume 18, Issue No. 4, eff April 22, 1994; State Register Volume 31, Issue No. 4, eff April 27, 2007.