S.C. Code Regs. § § 103-663.5

Current through Register Vol. 48, No. 11, November 22, 2024

Section 103-663.5 - Answering Time

Each telephone utility shall provide adequate personnel and equipment so as to meet the following service objectives under normal operating conditions:

a. Toll and operator assistance calls answered within 10 seconds (does not include directory assistance calls): 90%

b. Calls to repair service answered within 20 seconds: 90%

c. Directory assistance answered within 30 seconds: 80%

S.C. Code Regs. § 103-663.5