S.C. Code Regs. § § 103-620

Current through Register Vol. 48, No. 11, November 22, 2024

Section 103-620 - Customer Information

Each telephone utility shall:

a. Maintain up-to-date maps, plans, or records of its entire system, with other information as may be necessary to enable the telephone utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving customers within its operating area.

b. If required by law and so directed by the commission, notify each customer affected in writing, of any proposed changes in rates and charges. The form of such notification shall be prescribed by the commission. A certification that the above notice requirement has been met shall be furnished to the commission and served on the ORS by the telephone utility.

c. Furnish to a customer, upon request, information as to the telephone utility's billing procedures.

d. Provide adequate means whereby each customer can contact repair service at all hours.

e. Notify its customers that the telephone utility is under the jurisdiction of the commission, and that its customers may, if necessary, seek assistance from ORS regarding the telephone utility's regulated operations or file a formal complaint with the commission regarding an unresolved dispute involving the telephone utility's regulated operations.

S.C. Code Regs. § 103-620

Amended by State Register Volume 14, Issue No. 3, eff March 23, 1990; State Register Volume 31, Issue No. 4, eff April 27, 2007.