Section 840-RICR-00-00-1.5 - Applying for a Reduced Fare Bus PassA. There are three ways to obtain applications for Reduced Fare Bus Passes: 2. Request by Phone: Call RIPTA Customer Service at 401-781-9400.3. In Person: At RIPTA ID Office, 1 Kennedy Plaza, Providence RI 02903 (Monday-Thursday, 9 AM to 4 PM); or RIPTA Information Desk, 705 Elmwood Avenue, Providence RI 02907 (Monday-Friday, 9 AM to 4 PM)B. Applications may be hand-delivered to the RIPTA offices above or mailed to the Elmwood Avenue office.840 R.I. Code R. 840-RICR-00-00-1.5