Section 815-RICR-00-00-1.6 - Informal Inquiries or ComplaintsA. Form 1. No particular form of informal inquiry or complaint is required. Informal inquires or complaints may be made by letter, telephone, or in person. Pursuant to R.I. Gen. Laws § 38-2-2(D)(16) any final action taken will be deemed a public document, however, such final action does not thereby make the investigatory file leading up thereto public documents and such investigatory file is exempt from disclosure to non-parties.B. Determination of Treatment 1. Unless otherwise directed by the Administrator, written inquiries or complaints not complying with § 1.9 of this Part, even if they designate themselves formal complaints, are and will be treated informally.C. Process 1. Informal inquiries or complaints do not initiate formal procedures and do not exhaust administrative remedies unless all affected persons agree in writing to be bound by the informal decision. The Division staff will consider and investigate informal inquiries or complaints without prejudice to the right of the interested person to present the matter formally to the Division, unless all affected persons agree in writing to be bound by the informal decision. Settlement offers made in the course of informal inquires or complaints are privileged. Informal procedure is recommended and preferred for informal inquires or complaints. However, the Administrator may formally consider any informal inquiry or complaint presented to the Division.815 R.I. Code R. 815-RICR-00-00-1.6