Section 810-RICR-30-00-1.6 - Administrative StandardsA. ACCOUNTING AND REPORTING1. Utilities and their marketing affiliates shall keep separate books of accounts and records.2. A utility shall keep sufficient records of transactions with a marketing affiliate to document, for all consummated sales or release transactions, all offers of, bids for, requests for, and sales of natural gas supplies, capacity, or both, including the evaluation criteria for acceptance and rejection. A utility shall maintain documentation of such marketing affiliates transactions, such as phone logs, so that the utility's activities can be audited.3. If a utility provides tariffed on-system distribution services at a discounted rate, the utility shall maintain complete and accurate records of all service requests, service refusals, and service transactions arising under its tariffs.4. A utility shall publicly disclose sales at wholesale or transfers of gas supply or capacity and related services for all transactions that are not tariffed transactions. A utility shall report all transactions within 30 days following the end of the month in which the transaction occurred.a. For each transaction under § 1.6(A)(4) of this Part, disclosure shall include all of the following: (1) The date of the contract or arrangement.(3) The type of transaction (commodity, capacity, storage balancing, etc.).(4) Units sold or transferred.(5) Conditions or restrictions placed on the transaction.(6) The price for the transaction, including separate prices for each service offered on a stand-alone basis.B. ENFORCEMENT 1. Should a utility or gas marketer be found to have violated these regulatory requirements, it will be subject to appropriate sanctions as determined by the Commission or any other entity having jurisdiction.C. COMPLAINTS 1. Utilities shall establish a complaint procedure, which must contain the following elements: a. All complaints, whether written or verbal, shall be referred to general counsel or other designated representative of the utility.b. The designated utility representative counsel shall prepare and mail to the complainant an acknowledgment of receipt of such complaint within ten working days of receipt.c. The designated utility representative shall prepare a written statement of the complaint which shall contain the name of the complainant and a detailed factual report of the complaint, including all relevant dates, companies involved, employees involved, and the specific claim. The designated utility representative shall provide a copy of the statement the complainant. The designated utility representative shall communicate the results of the preliminary investigation to the complainant in writing within thirty days after the complaint was received, including a description of any course of action which will be taken.d. In the event the utility and the complainant are unable to resolve the complaint, the complainant may address the complaint to the Division.D. The foregoing rules and regulations, after due notice and an opportunity for hearing, are hereby adopted and filed with the Secretary of State this 9th day of October, 1996, to become effective twenty (20) days after filing, pursuant to the provisions of R.I. Gen. Laws 1956 (1988 Reenactment) §42-35-2(a)(2) and -3, and R.I. Gen. Laws 1956 (1984 Reenactment) §39-1-11.810 R.I. Code R. 810-RICR-30-00-1.6