470 R.I. Code R. 470-RICR-00-00-1.20

Current through December 3, 2024

Section 470-RICR-00-00-1.20 - Record Keeping

A. The Motor Vehicle Arbitration Board shall maintain records of each dispute, which shall include:

1. The name, address, and telephone number of the consumer;

2. The name, address, telephone number, and contact person of the manufacturer;

3. Brand name and model of the vehicle;

4. The filing date of the dispute, the date of which the arbitration decision was rendered, and the date of the official notification to all parties of the decision;

5. All correspondence or other written documents submitted by both parties;

6. All other evidence collected by the Motor Vehicle Arbitration Board relating to the dispute;

7. A transcript or tape recording of all oral arbitration hearings;

8. The decision of the panel, including information as to the time, date, and place of the arbitration hearing, and the identities of the voting arbitrators;

9. A copy of the official written notice to the parties of the decision.

10. A record of the follow-up contact to the consumer and the response thereto;

11. Copies of any and all other documents, notated telephone conversations, or other communications relevant to the dispute.

B. The Motor Vehicle Arbitration Board shall maintain as public record an index of each manufacturer's disputes grouped under brand name and sub grouped under model.

C. The Motor Vehicle Arbitration board shall maintain as public record an index for each manufacturer which shall indicate:

1. All disputes in which the arbitration decision was in favor of the manufacturer;

2. All disputes in which the manufacturer has complied with the arbitration decision by the date set for performance, if applicable.

3. All disputes in which the manufacturer did not comply with the arbitration decision, if applicable;

4. All disputes resolved by pre-decision settlement, time for compliance has occurred and manufacturer has complied;

5. All disputes resolved by pre-decision settlement, time for compliance has occurred and the manufacturer has not complied;

6. All disputes in which referral were made to the Department of the Attorney General and/or the Department of Motor Vehicles due to the manufacturer's noncompliance with an arbitration decision.

D. The Motor Vehicle Arbitration Board shall maintain an index of all disputes delayed beyond ninety (90) days, noting specific causes for any such delay and any and all fines levied against any manufacturer.

E. The Director shall compile as public record and maintain statistics which show the number and percentage of disputes in each of the following categories and it shall be published in the Attorney General Annual Report:

1. Telephone and written complaints received from consumers;

2. Complaints referred to arbitration;

3. Complaints adjudged to be ineligible for arbitration by failing to meet the criteria established by law;

4. Cases decided by the panel and the manufacturer has complied;

5. Cases decided by the panel in which time for compliance has occurred and manufacturer has not complied;

6. Cases decided by the panel in which time for compliance has not occurred;

7. Cases adversely decided for the consumer;

8. Cases decided by the panel in which partial recovery was awarded to the consumer;

9. Cases in which a full refund was awarded to the consumer;

10. Cases in which a replacement vehicle satisfactory to the consumer was awarded;

11. Cases resolved by pre-decision settlement, time for compliance has occurred and manufacturer has complied;

12. Cases resolved by pre-decision settlement, time for compliance has occurred and manufacturer has not complied;

13. Cases resolved by pre-decision settlement and time for compliance has not occurred;

14. Cases in which the decision is pending;

15. Cases in which the consumer accepted the decision;

16. Cases in which the consumer rejected the decision; and

17. Cases in which requests were made for copies of record for submission to court.

470 R.I. Code R. 470-RICR-00-00-1.20