Section 230-RICR-20-40-2.6 - Failure to Acknowledge Pertinent CommunicationsA. Every insurer, upon receiving notification of claim shall, within fifteen (15) days acknowledge the receipt of such notice in writing unless payment is made within that period of time.B. In addition to the requirements in § 2.6(A) of this Part, the insurer upon receiving notification of claim shall inform the claimant in the insurer's written acknowledgment of receipt of the claim, or sooner if the claimant inquires, if coverage exists for the rental of an automobile comparable to the claimant's damaged vehicle.C. Every insurer, upon receipt of any inquiry from the Department regarding a claim shall, within twenty-one (21) days of receipt of such inquiry, furnish the Department with an adequate written response to the inquiry.D. An appropriate reply in writing shall be made within fifteen (15) days on all other pertinent communications from a claimant which reasonably suggest that a response is expected.E. Upon request by an Automobile Body Shop, an insurer must notify the Automobile Body Shop of the name(s), address(es), telephone number(s) of any lienholder(s) on the vehicle which is the subject of the claim.F. Every insurer, upon receiving notification of claim, shall promptly provide necessary claim forms, instructions and reasonable assistance so that first party claimants can comply with the policy conditions and the insurer's reasonable requirements. Compliance with this paragraph within fifteen (15) days of notification of a claim shall constitute compliance with § 2.6(A) of this Part.230 R.I. Code R. 230-RICR-20-40-2.6
Amended effective 6/11/2019
Amended effective 12/24/2019