Section 210-RICR-20-00-2.18 - Complaint Process for Medicaid Beneficiaries and Persons Using the Non-Medicaid Elderly Transportation Program and TANF RecipientsA. Individuals may file a complaint as follows: 1. Passengers or their family members may submit a formal written or verbal complaint to the State's transportation management authority. Contact information is available at www.eohhs.ri.gov.2. The State's transportation management authority will attempt to resolve the complaint with the individual and/or his/her family.3. In the event transportation benefits are terminated or substantially altered, after due notice, and the complainant wishes to pursue his/her concerns further, a written complaint shall be forwarded to the State for a fair hearing. State fair hearings shall be conducted in accordance with the provisions of Part 10-05-2 of this Title, Appeals Process and Procedures for EOHHS Agencies and Programs, promulgated by EOHHS and available on the Secretary of State's website.4. In the event ETP transportation benefits are terminated or altered due to a lack of Program funding, formal appeal rights to a fair hearing shall not be available.210 R.I. Code R. 210-RICR-20-00-2.18
Adopted effective 1/1/2019
Amended effective 7/22/2020