The EOHHS Hearing Office is bound by federal and/or state law and regulations to recognize the unique appeal provisions applicable to persons participating in the following programs and/or delivery systems.
Medicaid Managed Care Appeals Not Related to Eligibility | ||
Medicaid Managed Care Delivery System | Managed Care Plan Grievance and Appeal Process | Applicable Parts |
a) RIte Care Plans - Neighborhood Health Plan, United and Tufts | Medicaid beneficiary once enrolled as a plan "member" must exhaust plan grievance and appeal process before requesting hearing through EHO. | 210-RICR- 30-05-2 Scope of Services Plan Appeal Process Member Rights |
b) Rhody Health Partners - Medicaid Affordable Care Coverage Group Adults Age 19-64 | Medicaid beneficiary once enrolled as a plan "member" must exhaust plan grievance and appeal process before requesting hearing through EHO. | 210-RICR- 30-05-2 Scope of Services Plan Appeal Process Member Rights |
c) RIte Share Premium Assistance Program | Medicaid beneficiary must appeal issues in accordance with commercial plan appeals and grievance process. Appeals on all other matters, including cost- sharing and failure to enroll, and any coverage issues that remain unresolved must be made to EHO. | 210-RICR- 30-05-3 Scope of Program Program and cooperation requirements |
d) Rhody Health Partners - Persons who are aged, blind or with disabilities | Medicaid beneficiary must exhaust levels I and II of managed care plan's grievance and appeals process before requesting a hearing through EHO. For MCO contracts starting on July 1, 2017, Medicaid beneficiary must exhaust one level of managed care plan's grievance and appeals process before requesting a hearing | § 40-10-1 of this Title, RHP Benefit Package § 40-10-1.2.6 of this Title, Grievances, Appeals and Hearings |
e) Community Health Team - RI. | Medicaid beneficiary must file appeals related to medical services directly to the EHO. If contracted entity, overseeing delivery option, fails to resolve non-medical formal appeals within set timelines, Medicaid beneficiary may request hearing through EHO. | § 40-10-1.26.3 of this Title, Service Delivery Options § 40-10-1.41.7 of this Title, Grievances, Appeals and Hearings |
f) Medicare Medicaid Plan (MMP) | Medicaid/Medicare beneficiary must exhaust level I of managed care plan's appeals process before requesting a hearing through EHO for Medicaid services or overlap services covered by both Medicare and Medicaid. | § 40-10-1.41.8 of this Title, MMP Benefit Package § 40-10-1.41.7 of this Title, Grievances, Appeals, and Hearings |
If any provisions of these regulations or the application thereof to any person or circumstance shall be held invalid, such invalidity shall not affect the provisions or application of these regulations which can be given effect, and to this end the provisions of these regulations are declared to be severable.
210 R.I. Code R. 210-RICR-10-05-2.4