To provide passengers with the necessary information to file a complaint, airport transfer service certificate holders shall post an Authority-issued complaint decal in a conspicuous location inside the vehicle which lists the telephone number and web site to be used to lodge a complaint or provide the following notice on the receipt for service:
For complaints and information, contact the Philadelphia Parking Authority's Taxicab and Limousine Division at (215) 683-9440 or TLDEnforcement@ philapark.org. Include the company name and CPC# for all complaints.
52 Pa. Code § 1053.34