Okla. Admin. Code § 725:30-22-8

Current through Vol. 42, No. 4, November 1, 2024

Section 725:30-22-8 - Grievance process

(a) Any customer of a Concession may file a Grievance when he/she feels that the Concession has acted outside the bounds of standard practices for that type of business. "OFFICIAL GRIEVANCE REQUIRING INVESTIGATION" must be used in the Grievance and must include the circumstances or actions by the Concession resulting in the Grievance, which may include pricing, customer service or business policy.

(b) The Grievance must be submitted to the Executive Director, either directly or through Park Management.

(c) The Executive Director will investigate Grievance, both for validity and potential resolutions.

(d) After the investigation is concluded, the Executive Director shall provide a written response to the party who filed the Grievance with their findings and any action taken by the Department.

(e) The Executive Director's written response shall represent the Department's final determination and the grievance process will be closed upon its completion.

Okla. Admin. Code § 725:30-22-8

Added at 22 Ok Reg 2658, eff 7-11-05; Amended at 27 Ok Reg 2586, eff 7-25-10

Amended by Oklahoma Register, Volume 37, Issue 24, September 1, 2020, eff. 9/11/2020