Okla. Admin. Code § 612:25-4-4

Current through Vol. 42, No. 4, November 1, 2024

Section 612:25-4-4 - Management services provided by the State Licensing Agency

(a)Overview of management services. Management services provided by the State Licensing Agency (SLA) include but are not limited to inspections, quality control, consultation and technical assistance for licensed managers, accounting, regulating, training, including in-service training, equipment procurement and other services provided to support and improve business enterprises.

(b)Consultation and technical assistance. The SLA provides licensed managers with consultation and technical assistance services that may include:

(1) Recommendations for optimizing the profitability of the business enterprise;

(2) Recommendations and feedback on business enterprise operations including quality, service, and cleanliness;

(3) Possible solutions to problems recognized by the licensed manager or brought to the licensed manager's attention by BEP staff or the grantor;

(4) Explanation of the SLA's procedures, policies, and standards;

(5) Information on compliance with applicable laws and regulations;

(6) Instruction on compliance with all conditions in the manager's agreement;

(7) Information and inspection to help the licensed manager assure that merchandise is sold in accordance with the grantor's agreement;

(8) Instructions for maintenance of sanitation and safety standards;

(9) Instructions for proper maintenance of equipment;

(10) Recommendations for building effective communications and working relationships between the licensed manager and customers, purveyors, employees, grantor, the SLA and the general public; and

(11) Instruction on SLA and other agency requirements for record keeping and reporting.

(c)On-site location reviews. On-site location reviews will be made as often as necessary, but not less than once each month to ensure the continued success of the business enterprise. Each on-site location review of a business enterprise will be documented using such forms or methods as are prescribed by the BEP. The report will contain at a minimum the following information to the extent relevant:

(1) Status of compliance with the licensed manager's agreement.

(2) Violations (if any) of State or Federal Laws and the SLA's policies and procedures.

(3) Observation that proper insurance, permits and license are current and posted.

(d)SLA provision of training. The SLA shall ensure that effective programs of training shall be provided to licensed manager trainees, current licensed managers and BEP staff, as appropriate. Programs for trainees and current licensed managers shall include, as appropriate, on-the-job training in all aspects of business enterprise operations and upward mobility training that includes improved work opportunities for all licensed managers.

Okla. Admin. Code § 612:25-4-4

Added at 14 Ok Reg 1472, eff 7-1-97; Amended at 22 Ok Reg 2222, eff 7-1-05; Amended at 29 Ok Reg 1447, eff 7-1-12

Amended by Oklahoma Register, Volume 31, Issue 24, September 2, 2014, eff. 9/12/2014